FAQ

1. Are your lab-made diamonds a genuine alternative to mined diamonds?

  • Absolutely. Our lab-made Diamonds and Moissanites are not only visually indistinguishable from mined diamonds but also pass diamond testers. We take pride in offering a brilliant and affordable alternative without compromising on quality.

2. How do I care for and maintain my Ice Cream Jewelry pieces?

  • To maintain the brilliance of your jewelry, we recommend gentle cleaning with a soft cloth and avoiding exposure to harsh chemicals. For detailed care instructions, please refer to our Jewelry Care Guide.

3. Can I trust the authenticity of your products?

  • Absolutely. We understand the importance of authenticity. Rest assured, all our jewelry undergoes rigorous quality checks, and our lab-made Diamonds and Moissanite pass the diamond tester, providing you with genuine and ethically sourced pieces. We also include a Gemological Certificate with most of our jewelry to confirm and validate the quality and authenticity of our gemstones. 

4. Do you offer international shipping?

  • Yes, we do offer international shipping. Shipping details and costs can be found during the checkout process. Please note that international shipping times may vary.

5. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your order.

6. Are your jewelry pieces suitable for everyday wear?

  • While our jewelry is designed with durability in mind, it's advisable to avoid exposure to extreme conditions or harsh chemicals. Our jewelry is made with precious metals like silver and gold so please handle your jewelry with care.

7. Can I purchase Ice Cream Jewelry in physical stores, or is it exclusively online?

  • Currently, Ice Cream Jewelry is exclusively available online through our official website. This allows us to provide a seamless shopping experience and maintain direct communication with our valued customers.

8. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards, debit cards, and other secure payment options. All transactions are processed securely to ensure the safety of your information.

9. Are your jewelry pieces suitable for sensitive skin?

  • Our jewelry is crafted with high-quality materials, but individual reactions may vary. If you have known sensitivities to gold or silver, we recommend checking with or consulting with a healthcare professional before making a purchase.

10. Can I purchase Ice Cream Jewelry wholesale for my retail business?

  • Yes, we offer wholesale options for retailers. For inquiries regarding wholesale partnerships, please contact our team through the contact us page on our website.

11. Are your jewelry designs influenced by specific trends or eras?

  • Our designs are inspired by the timeless essence of today's current culture, with a focus on creating pieces that transcend trends. While we appreciate the heritage, our goal is to offer styles that remain relevant over time.

12. Can I request a custom design or collaborate on a personalized piece?

  • We're exploring customization options for our jewelry. Contact us if you have something in mind, we are open to explore ways to cater to unique requests.

13. How do you contribute to sustainability in the jewelry industry?

  • We are committed to ethical and sustainable practices. Our focus on lab-made diamonds reduces the environmental impact associated with traditional mining. We continuously seek ways to enhance our sustainability initiatives and minimize our carbon footprint.

14. How do you ensure the security of my personal and payment information?

  • We prioritize the security of your information. Our website uses industry-standard encryption to protect your personal and payment details. You can shop with confidence, knowing that your data is handled securely.

15. How can I contact Ice Cream Jewelry for further assistance?

  • For any inquiries, concerns, or assistance, please reach out to our customer support team through our Contact Us page. We're here to help!