Returns
Return Policy
Thank you for choosing Ice Cream Jewelry Co. We want you to be happy with your purchase, and our return policy is designed to ensure a hassle-free experience. Please read the following information carefully.
**1. 14-Day Return Window:
• We offer a 14-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you have 14 days to initiate a return.
**2. Eligibility for Returns:
• To be eligible for a return, the item must be unused and in brand new condition. This means the item should be unworn, undamaged, and in its original packaging. We cannot accept returns for items that show signs of wear or alterations.
**3. Initiating a Return:
• To initiate a return, please contact our customer support team at returns@icecreamjewelry.com within the 14-day return window. Our team will guide you through the return process and provide you with a return authorization.
**4. Return Authorization:
• A return authorization is required for all returns. Please do not send the item back without receiving proper instructions from our customer support team. Include the return authorization in the package.
**5. Return Shipping:
• Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the item.
**6. Inspection of Returns:
• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is deemed to be in unused and brand new condition, we will proceed with the return process.
**7. Refund or Exchange:
• Upon approval, you can choose between a refund or an exchange. Refunds will be processed to the original payment method. Exchanges are subject to product availability.
**8. Non-Returnable Items:
• Certain items, including personalized or custom-made pieces, are non-returnable. Please check the product description for specific return information.
**9. Damaged or Defective Items:
• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.
**10. Contact Information:
• For any questions or concerns regarding our return policy, please contact our customer support team at returns@icecreamjewelry.com
Ice Cream Jewelry appreciates your understanding and cooperation with our return policy. We are committed to providing you with high-quality jewelry, and your satisfaction is our priority. Thank you for choosing Ice Cream Jewelry Co!
Thank you for choosing Ice Cream Jewelry Co. We want you to be happy with your purchase, and our return policy is designed to ensure a hassle-free experience. Please read the following information carefully.
**1. 14-Day Return Window:
• We offer a 14-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you have 14 days to initiate a return.
**2. Eligibility for Returns:
• To be eligible for a return, the item must be unused and in brand new condition. This means the item should be unworn, undamaged, and in its original packaging. We cannot accept returns for items that show signs of wear or alterations.
**3. Initiating a Return:
• To initiate a return, please contact our customer support team at returns@icecreamjewelry.com within the 14-day return window. Our team will guide you through the return process and provide you with a return authorization.
**4. Return Authorization:
• A return authorization is required for all returns. Please do not send the item back without receiving proper instructions from our customer support team. Include the return authorization in the package.
**5. Return Shipping:
• Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the item.
**6. Inspection of Returns:
• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is deemed to be in unused and brand new condition, we will proceed with the return process.
**7. Refund or Exchange:
• Upon approval, you can choose between a refund or an exchange. Refunds will be processed to the original payment method. Exchanges are subject to product availability.
**8. Non-Returnable Items:
• Certain items, including personalized or custom-made pieces, are non-returnable. Please check the product description for specific return information.
**9. Damaged or Defective Items:
• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.
**10. Contact Information:
• For any questions or concerns regarding our return policy, please contact our customer support team at returns@icecreamjewelry.com
Ice Cream Jewelry appreciates your understanding and cooperation with our return policy. We are committed to providing you with high-quality jewelry, and your satisfaction is our priority. Thank you for choosing Ice Cream Jewelry Co!